When creating bamboo app, I fill CHN number and cscs number, they still create another CHN number and cscs number for me, I drew their attention to it and for them correct it.
this message(mail) was sent to me:
”
I hope you are doing well. I’m reaching out from Bamboo.
We have received your feedback, and we’re sorry for any inconvenience you may have experienced.
We understand your concern and would like to reassure you that it is not our intention to mislead you in any way. Our goal is to provide clear guidance while assisting you in resolving your pending request.
I can confirm that you have purchased Nigerian shares and they are reflected in your portfolio.
To proceed with your CHN merge request, here is what you need to provide:
A letter of authority to CSCS stating that you want to merge your CHN with your preferred CHN. Please include the CHN to be the merged, and the preferred one
A valid ID
Proof of address – Utility bill
Pay N3,225 to
Account name: Central Securities Clearing System
Account number: 2036325225
Bank name: First Bank Nigeria PLC. And share the receipt of said payment with us.
Once done, please share them with us for further assistance.
We look forward to your response.,””*
What is advice on go about this issue?
If you’ve already submitted all requirements and nothing has been done, the next step is to escalate the issue beyond the platform support team. Here's the correct escalation path in Nigeria: Step 1: Follow Up Formally With the Platform (First Escalation) Contact Bamboo again and: Reference your ticRead more
If you’ve already submitted all requirements and nothing has been done, the next step is to escalate the issue beyond the platform support team. Here’s the correct escalation path in Nigeria:
Step 1: Follow Up Formally With the Platform (First Escalation)
Contact Bamboo again and:
Reference your ticket number/email
Request timeline for resolution
Ask if documents were forwarded to CSCS
Send a formal follow-up email (more effective than chat).
Example of what to include:
Full Name
CHN numbers (old & new)
CSCS account numbers
Date you submitted documents
Request for escalation
Give them 3–5 working days.
Step 2: Contact the Broker Handling Your Nigerian Stocks
Bamboo sometimes uses a local Nigerian broker for NGX transactions.
Ask Bamboo:
“Which broker created the second CHN?”
“Has the request been forwarded to them?”
Sometimes the delay is from the broker, not Bamboo.
Step 3: Contact the Central Securities Clearing System (CSCS)
If Bamboo delays, you can contact CSCS directly:
Central Securities Clearing System Plc
Provide:
Both CHN numbers
Your full name
Broker names
Request for CHN consolidation
CSCS can:
Confirm existence of both CHNs
Guide on merger
Push broker to act
Step 4: Escalate to Market Regulator (If Still Unresolved)
If nothing happens after that, escalate to:
Nigerian Exchange Group
or
Securities and Exchange Commission Nigeria
These are regulators, and complaints here are taken seriously.
Recommended Escalation Order
Bamboo Support (follow up)
Broker (ask Bamboo who it is)
CSCS (direct contact)
SEC Nigeria (final escalation)
Here is a formal escalation procedure you can follow step-by-step:
Formal Escalation Procedure for CHN / CSCS Merger Issue
Step 1 — First Escalation (Formal Complaint to Broker)
Send a formal written complaint to Bamboo support:
Email support
Attach documents already submitted
Request escalation to operations team
Wait 3–5 working days.
Use this template:
Email
Subject
Escalation Request: CHN/CSCS Consolidation Delay
Dear Support Team,
I am writing to formally escalate my request for CHN/CSCS consolidation, which I previously submitted but has not yet been resolved.
Details of my request:
Full Name:
Registered Email:
Phone Number:
Existing CHN Number:
New CHN Number (Created):
CSCS Account Numbers (if available):
Date Documents Were Submitted:
I have already submitted all required documents for consolidation, but I have not received any update regarding the progress.
Kindly escalate this issue to the appropriate department and provide:
Confirmation that my request has been forwarded to CSCS
Estimated timeline for resolution
Reference number for this request
This issue is important to avoid duplication of records and dividend/payment discrepancies.
I would appreciate your urgent attention to this matter.
Thank you.
Kind regards
[Your Name]
Step 2 — Second Escalation (Contact CSCS Directly)
If Bamboo does not resolve within 5 working days, contact:
Central Securities Clearing System Plc
Provide:
Full Name
Both CHN numbers
Broker name (Bamboo)
Description of issue
Request:
CHN consolidation
Status update
Step 3 — Third Escalation (Broker Complaint Channel)
If still unresolved, escalate to:
Nigerian Exchange Group
They oversee brokers and can push for resolution.
Step 4 — Final Escalation (Regulatory Complaint)
If all else fails, escalate to:
Securities and Exchange Commission Nigeria
This is the final regulatory authority.
When SEC gets involved:
Brokers respond quickly
Issue usually resolved fast
Recommended Timeline
Day 1 — Email Bamboo
Day 5 — Contact CSCS
Day 10 — Contact NGX
Day 15 — Escalate to SEC
Pro Tip (Very Important)
Keep:
Email records
Screenshots
Ticket numbers
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