Dematerialization of shares certificate

It sounds like you’re trying to write a formal complaint or request. Here’s a polished version you can send to the relevant organization (for example, the NGX investor protection unit, SEC when appropriate, or another authority):

Subject: Request for Assistance on Dematerialization of Share Certificates
Dear Sir/Madam,
Subject: Request for Assistance on Dematerialization of Share Certificates

Dear Sir/Madam,

I respectfully request your assistance regarding the dematerialization of my physical share certificates for Zenith Bank Plc and Access Holdings Plc into my CSCS account.

I submitted all the required documents to my stockbroker, Chapel Hill Denham, in October last year for the processing of the dematerialization. Unfortunately, despite the time that has elapsed, the process has not been completed, and I have not received any satisfactory explanation for the delay.

I would be grateful if your organization could intervene by liaising with my stockbroker to facilitate the processing of my application or advise me on the appropriate steps to resolve this matter.

I am willing to provide copies of the submitted documents and any additional information required to assist with the investigation.

Thank you for your attention to this matter. I look forward to your prompt response and assistance.

Yours faithfully,

[Your Full Name]
[Your Phone Number]
[Your Email Address]
[CSCS Account Number, if applicable]

Before sending it, make sure you’re addressing the correct organization. If you’re referring to the Nigerian Exchange (NGX), SEC Nigeria, or another regulator, I can also help you identify the most appropriate body to escalate the complaint to if Chapel Hill Denham continues to delay the process.