Since you have already:
waited beyond the expected payment window,
sent multiple emails since May 5 without any response,
and your earlier dividends were paid successfully,
then this is now an escalation issue, not just a “wait a little longer” situation.
The best escalation path in Nigeria is usually:
Registrar customer service (final reminder)
Company investor relations / company secretary
Your stockbroker
SEC Nigeria complaint portal if still unresolved
For Veritas Registrars specifically, you should now send a firmer escalation email and copy additional parties if possible.
You can use this email:
Email
Subject
Escalation: Unpaid Dividend Despite Previous Payments and Multiple Follow-Ups
Dear Sir/Madam,
I am writing to formally escalate my unresolved dividend payment issue.
I have previously received dividends successfully through your registrar services, but the recent dividend payment due in May 2026 has not been credited to me despite payment having reportedly commenced.
Since 5th May 2026, I have sent several emails to your customer service without receiving any response or update.
Please kindly investigate and confirm:
The status of my dividend payment
Whether there is any issue with my e-dividend mandate
Whether my bank details or shareholder records require updating
The expected timeline for resolution
Kindly treat this as urgent as other shareholders appear to have received payment already.
My shareholder details are as follows:
Full Name: CSCS Number: Shareholder Account Number (if available): Company Name: Phone Number:
I would appreciate a prompt response and resolution.
Thank you.
Yours faithfully, [Your Name]
Also send the same message to:
your stockbroker,
and if available, the investor relations email of the company whose dividend is unpaid.
For Veritas Registrars, their official website/contact page is:
Veritas Registrars Limited
If there is still no response after another 3–5 working days, escalate formally to the Nigerian SEC complaint system:
Securities and Exchange Commission Nigeria (Complaints Management)
When escalating to SEC, attach:
proof of shareholding,
CSCS details,
screenshots/emails sent to the registrar,
bank statement showing non-payment,
and any dividend notice you received.
One more important thing: Since you mentioned the dividend is through Veritas Registrars, check whether the affected company recently changed registrar or merged with another registrar. That occasionally delays payment processing for some shareholders.