This is usually not a problem with Bamboo itself.
When you buy shares through invest.ngxgroup.com, the shares are allotted and then credited to the CSCS account linked to the application. The process can take several business days after the offer closes or after the shares are officially allotted.
A few things to check:
Has the share offer been allotted yet?
If it was a public offer, rights issue, or offer for subscription, the shares may not be credited immediately after payment.
Wait for the allotment and CSCS credit process to be completed.
Is the CSCS account the same as the one linked to Bamboo?
If you used a different CSCS account when applying on NGX Invest, the shares will not appear in Bamboo.
Check the CSCS account number you entered during the application.
Check your allotment notification
NGX Invest or the issuing house usually sends an email/SMS showing the number of shares allotted and the CSCS account credited.
Contact Bamboo support
If the shares have already been allotted and credited to the same CSCS account linked to Bamboo, Bamboo may need to refresh or reconcile your portfolio records.
To help further, can you tell me:
Which company’s shares did you buy?
Was it a public offer, rights issue, or regular secondary-market purchase?
What date did you make the purchase?
Did you use the same CHN/CSCS details that are linked to your Bamboo account?
With those details, I can explain exactly when the shares should appear and what the next step should be.