The problem you’re having with signing up for InvestNaija is pretty common, and it’s not just about your location. It’s actually a combination of how the app checks to make sure users are who they say they are.
Here are the real reasons this happens:
1. Location + KYC (Compliance restriction)
Investment apps in Nigeria are regulated (via SEC rules), so they must:
Confirm you’re physically in Nigeria
Match your location with your BVN/NIN details
If:
Your phone location is OFF
You’re using VPN
Or your IP looks foreign
You might find that the app won’t let you in or won’t finish signing you up.
The app can also use your device’s location while it’s running.
App Store
2. BVN phone number mismatch (very common)
A major issue from real users:
The app needs you to use the same phone number that is connected to your Bank Verification Number.
If you changed SIM or don’t have that number again → registration fails
Example complaint:
You need to use the same phone number that you used to register for your Bank Verification Number.
Google Play
This alone stops many people from completing signup.
3. Backend verification issues (system problem)
From multiple user reports:
BVN validation sometimes fails
OTP doesn’t come
Registration gets stuck
This means: ➡️ Sometimes the problem is their system, not you.
4. Incomplete or inconsistent personal details
If any of these don’t match exactly:
Name (must match BVN exactly)
Date of birth
Phone number
Email format
You might have trouble getting registered because the system could say no or keep sending you back to the start.
5. App glitches / poor optimization
Let’s be direct—this app has:
Several complaints about registration errors
Bugs during onboarding
So yes, difficulty completing registration is not unusual.
What you should do (practical fix)
Try this step-by-step:
Step 1 — Fix location issue
Turn ON GPS location
Turn OFF VPN
Use mobile data (not Wi-Fi if possible)
Step 2 — Confirm BVN details
Make sure to use the exact phone number that is linked to your Bank Verification Number.
If you’ve lost your phone, you should visit your bank to update your BVN details.
Step 3 — Reinstall and retry
Clear app cache OR reinstall
Try registration again fresh
Step 4 — Try different time
Sometimes server issues resolve after a few hours/days
Step 5 — Contact support
Email: info@investnaija.com
Include:
Your full name
Phone number
Screenshot of error
Important reality check
If the issue persists after all this:
It’s likely their system problem, not your location
Many Nigerian users face similar onboarding issues
Straight advice (based on your situation)
Since you’re serious about investing (from your previous questions), don’t depend on one app.
If InvestNaija keeps stressing you:
Move to alternatives like PiggyVest, Bamboo, Risevest
They tend to have smoother onboarding