Tried to withdraw money from my brokage account balance in arms investment app, but they keep showing me insufficient balance when My balance was enough for the transaction. What could be the reason.
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Tried to withdraw money from my brokage account balance in arms investment app, but they keep showing me insufficient balance when My balance was enough for the transaction. What could be the reason.
The “insufficient balance” message on the arm.com.ng even when your displayed balance looks enough is usually caused by one of these issues: Unsettled funds If you recently sold shares or redeemed an investment, the money may appear in your balance but is not yet cleared for withdrawal. Stock sale pRead more
The “insufficient balance” message on the arm.com.ng even when your displayed balance looks enough is usually caused by one of these issues:
See lessUnsettled funds
If you recently sold shares or redeemed an investment, the money may appear in your balance but is not yet cleared for withdrawal.
Stock sale proceeds often take T+2 settlement (about 2 business days).
ARM recently added a feature separating “unsettled trades” from brokerage balance in their updates.
Money is in the wrong wallet/account
ARM separates:
Brokerage account
Cash balance
Mutual fund balance
Treasury bill balance
Sometimes the app shows total portfolio value, but only the “available cash” can be withdrawn.
Pending buy orders
If you placed a stock order that is still pending or partially filled, part of your balance may already be reserved by the system.
Withdrawal fee or minimum reserve
Some brokers deduct transaction charges or require a minimum residual balance, so the exact amount you entered may exceed your truly withdrawable balance.
KYC/account restriction
If your account verification is incomplete or recently updated, withdrawals may be temporarily blocked.
There have been several user complaints about delayed activation and transaction processing on the app.
Temporary app/server issue
ARM One users have recently reported withdrawal and balance-sync issues in app reviews.
Sometimes logging out, updating the app, or retrying later fixes it.
What you should check immediately:
Go to:
Portfolio → Brokerage → Available Cash
Check if any amount is marked:
“Unsettled”
“Pending”
“On hold”
Reduce the withdrawal amount slightly and retry.
Check whether you recently sold shares within the last 48 hours.
Update the app to the latest version.
If it still fails:
Contact ARM support with:
Screenshot of balance
Screenshot of error
Exact withdrawal amount
Date funds entered the account
ARM support channels mentioned publicly:
Email: arm.com.ng
Phone: 02013305005
App Store
From what you described, the most likely cause is unsettled funds from a recent stock sale or transfer, especially if the money entered the brokerage balance recently.