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I created an account with InvestNaija App. While trying to verify my BVN, I was asked to verify it with the number in my BVN which I don’t have access again. I went to the bank to change the number to my current number and it was successful but in the app it’s still showing the other number. I’ve deleted and installed back the app but it’s still showing the same thing. I’ve also texted the call center agent but no response. Please how do I go about it?
This isn’t an app glitch—you’re running into how BVN data propagation works in Nigeria. 1. What’s actually happening When you updated your number at the bank, the change was made on: Nigeria Inter-Bank Settlement System (NIBSS – BVN database) But apps like: InvestNaija do not read BVN data in real-tRead more
This isn’t an app glitch—you’re running into how BVN data propagation works in Nigeria.
See less1. What’s actually happening
When you updated your number at the bank, the change was made on:
Nigeria Inter-Bank Settlement System (NIBSS – BVN database)
But apps like:
InvestNaija
do not read BVN data in real-time.
They rely on:
Cached data
Periodic sync from NIBSS
Third-party KYC providers
👉 So your app is still seeing your old phone number.
2. Why reinstalling didn’t fix it
Deleting the app doesn’t matter because:
The issue is server-side (KYC records)
Not your phone or app cache
3. The real delay (important)
BVN updates typically take:
24 – 72 hours → to reflect across systems
Sometimes up to 5 working days
👉 If you changed it very recently, this is normal.
4. What you should do (step-by-step)
Step 1 — Wait a bit more (if change was recent)
If it’s been:
Less than 72 hours → wait
More than 3–5 working days → move to step 2
Step 2 — Force a fresh KYC verification
Inside the app:
Look for:
“Update profile”
“Re-verify BVN”
“KYC verification”
If not available:
Log out and log in again after a few days
Step 3 — Contact InvestNaija properly (don’t rely on chat)
You need escalation, not chat support.
Send a clear email (better than chat):
Subject: BVN Phone Number Update Not Reflecting
I updated my BVN phone number at my bank, but InvestNaija is still requesting verification via my old number.
Kindly refresh my BVN/KYC records or enable alternative verification.
BVN: [last 4 digits only]
Registered name: [your name]
Step 4 — Ask for manual override
Tell them specifically:
“Please trigger a backend BVN revalidation or allow manual KYC verification.”
👉 This is the exact language that gets faster action.
5. If it still doesn’t work (fallback)
You have 2 options:
Option A — Wait for full system sync
Usually resolves automatically within a few days
Option B — Use another platform temporarily
If urgent, consider:
Cowrywise
ARM One
These sometimes allow smoother BVN revalidation
6. Key lesson (important for future)
Anytime you update BVN details:
Expect delay across fintech apps
Always allow a few days before re-verifying
Bottom line
Your BVN update is successful ✅
InvestNaija is still seeing old data ❌
This is normal delay or KYC sync issue
Solution = wait + force revalidation + escalate via email
If you want, I can:
Help you draft a strong escalation message
Or check if your BVN update is likely already synced based on timing