If you bought Zenith Bank Plc shares through investbamboo.com last year and still have not received dividends, the problem is usually not Bamboo itself.
In Nigeria, dividends are paid through the company’s registrar — for Zenith Bank, that is Veritas Registrars Limited.
The most common reasons are:
No e-dividend mandate was completed
Your bank details are wrong or outdated
Name mismatch between:
BVN
CSCS account
bank account
Bamboo/KYC records
Your CSCS account was not properly linked
You bought after the qualification date for that dividend
A very important point: Owning shares on Bamboo does NOT automatically guarantee your dividend setup is complete. Nigerian NGX shares still depend heavily on:
CSCS records
registrar records
e-dividend registration
What You Should Do Immediately
Step 1: Confirm You Qualified
Check:
the exact date you bought Zenith shares
the dividend qualification date
If you bought after the qualification date, you will not receive that particular dividend.
Step 2: Check If Your E-Dividend Is Active
Zenith dividends are normally paid electronically now.
If you never completed e-dividend registration, your dividend may now be sitting as “unclaimed dividend.”
Step 3: Contact Bamboo Support
Ask them specifically:
Is my CSCS account correctly linked?
Has my CHN been activated?
Is my e-dividend mandate active for Zenith Bank shares?
Do not just say:
“I did not receive dividend.”
Ask those exact operational questions.
Step 4: Contact the Registrar Directly
For Zenith Bank shares, contact: Veritas Registrars Limited
You will likely need:
CHN number
BVN
valid ID
bank details
CSCS statement or contract note
Their records ultimately control the dividend payment process.
Another Possibility
If you recently changed:
bank account
phone number
surname
BVN details
the dividend payment may have failed because of verification mismatch. This is extremely common in Nigeria’s e-dividend system.
Important
Do not panic yet.
In most cases, the dividend is recoverable once:
the registrar updates your records
your e-dividend gets validated
your bank details match properly
Many investors eventually receive theirs after registrar correction or bank revalidation. Community discussions around delayed dividends often end with payment arriving after verification fixes.

Short answer: You don’t need to fill a separate e-dividend form for every company—but you also cannot rely on your broker (like InvestNaija) alone.
Let’s clarify the structure so you don’t make mistakes.
🧾 How e-Dividend actually works in Nigeria
Dividends are handled by:
Registrars (not your broker)
Examples:
Datamax Registrars Limited
First Registrars & Investor Services Limited
Your shares are held in:
Central Securities Clearing System Plc
👉 So the flow is: Company → Registrar → Your bank account
⚠️ Key issue most investors miss
Each company can have a different registrar.
So if you own:
GTCO → Registrar A
Zenith → Registrar B
Dangote Cement → Registrar C
👉 Without a proper mandate, you may need to deal with each separately.
✅ The correct modern solution (VERY IMPORTANT)
You should use the SEC e-Dividend Mandate Management System (eDMMS) via your bank.
Through:
Securities and Exchange Commission Nigeria
👉 This allows you to:
Fill ONE mandate
Link it to your BVN
Cover ALL your shares across all registrars
🏦 How to do it properly (best method)
Option 1 (Recommended): Through your bank
Go to your bank and:
Request e-dividend mandate form
Fill using:
BVN
Bank account
Signature
👉 This automatically applies across registrars
Option 2: Online via registrar portals
You can also:
Fill forms on each registrar’s website
👉 But this is:
Stressful
Repetitive
Not necessary if you use BVN method
❌ What about InvestNaija?
👉 Important:
InvestNaija is a broker, not a registrar
So:
They help you buy shares
But they do NOT control dividend payment setup
👉 Meaning: Setting it in InvestNaija alone is NOT enough
🔥 What you should do now (clear action)
Since you already invested:
Go to your bank
Ask for: 👉 “E-dividend mandate form (BVN-based)”
Fill and submit
Confirm activation
⏳ After activation
Future dividends → paid directly to your bank
Old unpaid dividends → can be claimed
🧠 Bottom line (no confusion)
❌ Not per company (if using BVN system)
❌ Not handled by InvestNaija alone
✔️ Best method = one BVN-linked mandate via your bank