Yes — this is a very common issue with TaxPro Max after paying via Remita, especially for CIT / EDT payments.
You’re actually doing the right troubleshooting steps already. Here’s what’s happening and what to do.
Why This Happens (TaxProMax Sync Lag)
When you pay via Remita:
Payment goes to Remita
Remita confirms payment
Payment moves to Federal Inland Revenue Service backend
TaxProMax then pulls and settles assessment
Sometimes Step 3 → Step 4 delays, causing:
Credit ledger shows balance
Assessment still “Pending Payment”
This is a known TaxProMax sync issue, and users are often advised to report glitches for resolution, as the platform sometimes requires backend intervention.
How Long It Usually Takes
Typical sync delay:
30 minutes — 2 hours (normal)
24 hours (common)
48 hours (sometimes)
If beyond 48 hours, it’s usually not automatic anymore.
What You Should Try (In Order)
Step 1 — Try “Refresh Payment” (Hidden Trick)
Go to:
Taxes Due
Open the assessment
Click:
View Payment
Refresh
Requery Payment (if available)
Sometimes this forces settlement.
Step 2 — Check “Credit Ledger → Apply Credit”
Some accounts have:
“Apply Credit”
“Use Credit”
“Offset Debit”
Try:
Go to Credit Ledger
Select credit
Apply to assessment
(Not all users have this feature)
Step 3 — Use “Raise Ticket” (Most Effective)
Inside TaxProMax:
Go to Support
Click Raise Ticket
Attach:
Remita receipt
FIRS acknowledgment
Screenshot of pending debit
This is usually resolved same day.
Best Fastest Fix (What Tax Consultants Usually Do)
Send email to:
eservices@firs.gov.ng
OR
taxpromax@firs.gov.ng
Include:
TIN
Company name
RRR number
Screenshot
Tax type (CIT/EDT)
They manually push settlement.
My Professional Advice
Since:
You already see credit ledger balance
Acknowledgment receipt received
This is 100% a backend sync delay — not a payment problem.
Do this now:
Wait 2–6 hours
If still pending → Raise ticket
If urgent → Email FIRS