I recently completed a CIT/EDT payment via Remita for my company. While I have received the official FIRS Acknowledgement Receipt, the TaxProMax dashboard still reflects the status as “Pending Payment” and won’t clear the assessment.
I’ve already tried re-logging and checking the credit ledger (where the balance is visible), but the portal isn’t “pulling” the credit to settle the open debit automatically.
Has anyone else dealt with this specific sync lag recently? Is there a manual “Claim Credit” trick I’m missing, or is it strictly a waiting game for the FIRS backend to update?
Yes — this is a very common issue with TaxPro Max after paying via Remita, especially for CIT / EDT payments. You're actually doing the right troubleshooting steps already. Here's what's happening and what to do. Why This Happens (TaxProMax Sync Lag) When you pay via Remita: Payment goes to Remita RRead more
Yes — this is a very common issue with TaxPro Max after paying via Remita, especially for CIT / EDT payments.
See lessYou’re actually doing the right troubleshooting steps already. Here’s what’s happening and what to do.
Why This Happens (TaxProMax Sync Lag)
When you pay via Remita:
Payment goes to Remita
Remita confirms payment
Payment moves to Federal Inland Revenue Service backend
TaxProMax then pulls and settles assessment
Sometimes Step 3 → Step 4 delays, causing:
Credit ledger shows balance
Assessment still “Pending Payment”
This is a known TaxProMax sync issue, and users are often advised to report glitches for resolution, as the platform sometimes requires backend intervention.
How Long It Usually Takes
Typical sync delay:
30 minutes — 2 hours (normal)
24 hours (common)
48 hours (sometimes)
If beyond 48 hours, it’s usually not automatic anymore.
What You Should Try (In Order)
Step 1 — Try “Refresh Payment” (Hidden Trick)
Go to:
Taxes Due
Open the assessment
Click:
View Payment
Refresh
Requery Payment (if available)
Sometimes this forces settlement.
Step 2 — Check “Credit Ledger → Apply Credit”
Some accounts have:
“Apply Credit”
“Use Credit”
“Offset Debit”
Try:
Go to Credit Ledger
Select credit
Apply to assessment
(Not all users have this feature)
Step 3 — Use “Raise Ticket” (Most Effective)
Inside TaxProMax:
Go to Support
Click Raise Ticket
Attach:
Remita receipt
FIRS acknowledgment
Screenshot of pending debit
This is usually resolved same day.
Best Fastest Fix (What Tax Consultants Usually Do)
Send email to:
eservices@firs.gov.ng
OR
taxpromax@firs.gov.ng
Include:
TIN
Company name
RRR number
Screenshot
Tax type (CIT/EDT)
They manually push settlement.
My Professional Advice
Since:
You already see credit ledger balance
Acknowledgment receipt received
This is 100% a backend sync delay — not a payment problem.
Do this now:
Wait 2–6 hours
If still pending → Raise ticket
If urgent → Email FIRS