Your concern is understandable, especially since the redemption has taken more than a week. A Money Market Fund (MMF) redemption in Nigeria normally should not take this long under normal conditions. Most MMFs process within:
same day,
24 hours,
or at most 2–3 business days.
A delay from May 4 till now is abnormal and should be treated seriously.
From recent public app reviews, several users of InvestNaija have complained about:
delayed withdrawals,
redemption issues,
OTP problems,
slow customer support,
and delayed settlement of funds.
That does not automatically mean your money is lost, but it does suggest there may be:
operational delays,
liquidity processing bottlenecks,
settlement backlog,
or app/support system problems.
What is important now is whether:
your redemption request status shows “successful,” “processing,” or “pending,”
the units have already been deducted from your MMF balance,
and whether you received any transaction reference.
If the units disappeared from the MMF but cash has not arrived, then the transaction is somewhere within their settlement pipeline.
For now, I would not panic yet, but I also would not ignore it anymore.
You and your husband should immediately do these things:
Take screenshots of:
wallet balance,
MMF balance,
redemption request,
transaction history,
emails/chats/call logs.
Send a formal written complaint by email instead of only calls.
Request:
transaction status,
redemption reference,
settlement timeline,
and escalation to compliance/operations department.
Reduce additional deposits into the app until this issue is resolved.
If no resolution comes within another few business days, escalate formally to the regulator.
Because MMFs themselves are regulated investment products in Nigeria, the underlying fund is usually managed by a licensed asset manager, even if the app interface has problems.
You should check:
the exact MMF name,
and the actual fund manager/asset management company behind the product.
That is very important because your investment may legally sit with the fund manager rather than the app itself.
You can also verify licensed operators through:
SEC Nigeria
CSCS Nigeria
Here is a formal escalation message you can send:
Email
Subject
Urgent Follow-Up on Pending MMF Redemption
Good day,
I am writing to formally complain about a Money Market Fund redemption request I made on the InvestNaija app on May 4, 2026, which has still not been credited to my account till date.
Despite several calls and complaints to customer support, I have not received any clear explanation or resolution regarding the delay.
Kindly provide:
the current status of my redemption,
the transaction/reference number,
the reason for the delay,
and the exact timeline for payment.
I am seriously concerned because I still have additional funds on the platform, and I need reassurance regarding the safety and accessibility of my investment.
Please treat this as urgent and escalate it to the appropriate department for immediate resolution.
Thank you.