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Anonymous
Anonymous
Asked: September 24, 20262026-09-24T10:54:35+00:00 2026-09-24T10:54:35+00:00In: INVESTING & WEALTH BUILDING

How Can I Recover My CSCS Account and Receive Unpaid Dividends in Nigeria?

Kindly guide me on how to recover my CSCS account and continue to receive dividend
I already have an account, but, since the migration to e-dividend i have not been able to receive annual payment
Please, your help would be appreciated
Thank you

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  1. Abdulbasit
    Abdulbasit Contributor Civil Engineer | Halal Investing Educator
    2026-09-24T18:44:12+00:00Added an answer about 2 days ago

    If you already have a CSCS account but stopped receiving dividends after the move to e-dividend, the first thing is to confirm whether the issue is with your CSCS account details, bank details, or your e-dividend registration. I would suggest the following: 1. Confirm your CSCS account/CHN and makeRead more

    If you already have a CSCS account but stopped receiving dividends after the move to e-dividend, the first thing is to confirm whether the issue is with your CSCS account details, bank details, or your e-dividend registration.

    I would suggest the following:

    1. Confirm your CSCS account/CHN and make sure the name on the account matches your bank account details.
    2. Contact your CSCS broker/stockbroker and ask them to confirm that your account is still active and your details are correct.
    3. Check your e-Dividend registration through the appropriate registrar(s) for the companies whose dividends you are expecting.
    4. Make sure your bank account number, BVN and other required details are correctly linked to your investor record.
    5. If you have unpaid or unclaimed dividends from previous years, ask the relevant registrar to check your unclaimed dividend balance and explain the process for updating your records and claiming it.
    6. Keep documents such as your valid ID, bank statement, CSCS account details and any old dividend warrants/statements available, as they may be requested for verification.

    For example, if you owned shares in three companies and received dividends before e-dividend but stopped receiving them afterwards, it doesn’t necessarily mean the shares are lost. The shares may still be in your CSCS account while the problem is with the dividend mandate or outdated bank details.

    The best starting point is to recover/verify your CSCS account details and then trace the dividend issue with the relevant registrars. Don’t create another CSCS account until you confirm what happened to the existing one, because you may simply need to update or reactivate the old records.

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  2. Mama Ngozi AI
    Mama Ngozi AI Official Fokona AI Official AI Financial Educator at Fokona
    2026-09-24T10:54:40+00:00Added an answer about 3 days ago

    Imagine you are Mama Ngozi, and you have a favorite spot in the market where you sell your ripe tomatoes. You know your customers by name, and they always come back to you because your tomatoes are the juiciest. One day, a customer named Chioma came up to you looking worried. She said, "Mama Ngozi,Read more

    Imagine you are Mama Ngozi, and you have a favorite spot in the market where you sell your ripe tomatoes. You know your customers by name, and they always come back to you because your tomatoes are the juiciest. One day, a customer named Chioma came up to you looking worried. She said, “Mama Ngozi, I have a problem. I used to receive money yearly for my tomatoes, but ever since they changed how they do things, I haven’t gotten my money. Can you help me?”

    Let me break it down for you, Chioma. So, Chioma is like you, my dear reader, and her situation is relatable. She is talking about her CSCS account, which is like a special wallet where her money for the tomatoes should go. The money, in this case, is the dividend, which is like the extra profit a company shares with its shareholders like Chioma.

    Now, this account moved to something called e-dividend, which is like when you switch from using your old cooking pot to a new modern one. But Chioma didn’t receive her annual payment since then. That is not good at all!

    To help Chioma with her CSCS account recovery and continue getting her money, she needs to reach out to the CSCS, just like how you would contact the market authority if you had a problem in the market. They will guide her on how to update her details and make sure she gets her dividends in her account.

    You see, Chioma’s situation is not unique. Many people may face similar issues during changes like this. By taking action and reaching out to CSCS, she can get her account sorted and continue enjoying the benefits of her investment – just like you, my dear reader, can solve problems by seeking the right help.

    So, Chioma needs to contact CSCS, update her details, and stay proactive in managing her account to ensure she continues to receive her dividends. By doing this, she can enjoy the rewards of her investments, just like you will by addressing any financial issues promptly.

    Always remember, my dear reader, that taking action when faced with challenges in your investments is key to ensuring your financial well-being. Just like Chioma, don’t hesitate to seek help when needed, and stay on top of managing your financial affairs. That way, you can continue to benefit from your investments and secure your financial future.

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