How Can I Track a Pending Money Market Fund Redemption in Nigeria?

That’s frustrating — 3rd September to now is 10 days, and money market redemptions should be faster.

In Nigeria, most Money Market Funds settle *T+1 to T+3 working days*. Weekends + public holidays don’t count. So if you redeemed on 3rd Sept 2025, you should have gotten it by 5th-8th Sept.

Here’s how to track it and what to do next:

### *1. Understand the Normal Timeline for MMFs in Nigeria*
**Step** **Who does it** **Timeline**
**Redemption request** You on InvestNaija Day 0
**Fund Manager sells units** AIICO, Stanbic IBTC, ARM, etc T+1 working day
**Payment to your bank** Fund Manager → Your bank T+1 to T+3 working days
So max 3 working days. If it’s more than that, something is stuck.

### *2. How to Track Your Redemption on InvestNaija*
Do these 3 checks in order:

1. *Check App Status*: Open InvestNaija app → Portfolio → Transaction History.
Look for status: `Processing`, `Successful`, `Failed`. Take a screenshot
2. *Check Email*: InvestNaija + the Fund Manager usually send a redemption confirmation email. Search “redemption” in your inbox/spam
3. *Check Bank*: Make sure the bank account you mandated is the same one. NIP transfers fail if name doesn’t match exactly

### *3. Why It Might Be Delayed*
Common reasons in Nigeria:
1. *Bank account mismatch*: Name on InvestNaija ≠ Name on bank account. NIP will bounce
2. *Weekend/Public Holiday*: If you redeemed late on Friday 3rd Sept, Day 1 starts Monday 6th
3. *Fund Manager backlog*: Some fund managers delay during month-end
4. *Failed NIP*: Your bank rejected it. Money goes back to Fund Manager
5. *KYC issue*: If your BVN/NIN isn’t fully verified

### *4. What to Do Right Now*
Do all 3 so it’s escalated:

1. *Contact InvestNaija Support*
– In-app: Help/Chat → Raise ticket
– Email: `support@investnaija.com`
– Subject: `URGENT: Pending MMF Redemption from 3rd Sept – [Your Name]`
– Attach: Screenshot of transaction + Bank details
2. *Contact the Fund Manager directly*
On InvestNaija, check which fund you redeemed. Example: `AIICO Money Market Fund`.
Google their customer service and call with your redemption reference. They can confirm if they paid out
3. *Contact your Bank*
Ask if any “incoming NIP from [Fund Manager name]” was rejected in the last 10 days. Get the rejection reason

SEC rule: Fund managers must pay within 3 working days. After that you can escalate to SEC.

### *5. If Nothing Works in 48hrs*
Escalate to *SEC Nigeria*:
– Email: `complaints@sec.gov.ng`
– Portal: `www.sec.gov.ng` → e-Complaints
– Attach: InvestNaija proof, emails, dates. SEC will force the fund manager to respond in 5 working days

### *Quick Checklist for you*
1. [ ] What does InvestNaija app say? Processing or Successful?
2. [ ] Did you get an email from the Fund Manager?
3. [ ] Is your bank account name 100% same as InvestNaija?
4. [ ] Have you messaged InvestNaija support with screenshot?

Don’t panic — your money is not lost. MMF units are held by a custodian bank, so it’s safe. It’s usually just a NIP/bank name issue.

What does your InvestNaija app currently show for that 3rd Sept transaction — `Processing` or `Successful`?
If you tell me, I can tell you exactly who to call next: InvestNaija or the Fund Manager.