How do i fix My investnaija Account verification?

You’re mixing a few important concepts here, so let’s separate them clearly so you don’t make a mistake that affects your CSCS record or future trading.
🧾 1. First key point: CSCS confusion (very important)
Your CSCS account is NOT app-based
It is issued by: Central Securities Clearing System Plc
👉 What happens in reality:
You are supposed to have ONE CSCS account per investor
But:
Different brokers/apps may try to open accounts if onboarding is not properly matched
This is usually a system duplication issue, not your fault
⚠️ 2. Is it okay to have 2 investment apps?
Yes—but with conditions:
✔️ It is OK if:
Only ONE CSCS account is active/linked correctly
The other app is NOT creating a second CSCS profile
❌ It is NOT OK if:
Both apps generated separate CSCS numbers for you
You now have duplicate investor identities
👉 That can cause:
Dividend delays
Failed transfers
Account verification issues
🧠 3. What is likely happening in your case
From what you described:
InvestNaija + Afrinvest both tried onboarding you
BVN + identity verification mismatch or incomplete location/KYC
System may have created duplicate or pending CSCS records
This is common with brokers tied into: Central Securities Clearing System Plc
🧾 4. Should you deactivate one app?
❌ Don’t rush to deactivate yet
Why:
Deactivation does NOT automatically merge CSCS accounts
You may still have:
Pending holdings
Pending verification records
👉 First fix identity issue, THEN choose a primary broker.
🔧 5. What you should do now (step-by-step)
Step 1: Identify your ACTIVE CSCS
Ask BOTH apps:
“Please confirm my CSCS number and whether my account is fully activated.”
Step 2: Check for duplication
Look for:
Same BVN linked to two CSCS numbers
Two investor profiles
If yes → that is a broker reconciliation issue
Step 3: Choose ONE main broker
Pick only one:
InvestNaija OR Afrinvest
👉 Don’t delete yet—just choose “primary”
Step 4: Fix KYC (location issue you mentioned)
Location verification usually fails because:
GPS mismatch during signup
VPN or device permission issue
BVN data mismatch
Fix:
Enable location permissions
Turn off VPN
Re-submit KYC inside ONE app only
Step 5: Email both brokers again (but correctly)
Send a structured message:
“Please confirm if my BVN has been used to create multiple CSCS accounts. I want consolidation under one account.”
Step 6: If duplication exists
They will:
Request CSCS merging through registrar/broker coordination
Or deactivate one CSCS record
⚠️ 6. Big mistake to avoid
❌ Don’t try to manually “delete” CSCS yourself
❌ Don’t keep opening new apps/accounts
❌ Don’t ignore duplicate CSCS numbers
💡 7. Best setup for beginners (recommended)
Keep it simple:
✔️ ONE broker (InvestNaija OR Afrinvest)
✔️ ONE CSCS account
✔️ ONE dividend bank setup
✔️ ONE clean portfolio
🧠 Bottom line
✔️ Having two apps is fine
❌ Having two CSCS records is NOT fine
✔️ Fix KYC first, then consolidate
✔️ Choose ONE broker for simplicity