Why is my UBA rights issue shares reflected in my CSCS account but not showing on Bamboo Nigeria dashboard?

This is a very common situation when you receive shares from a Rights Issue. You’re not alone — and your shares are most likely safe.
Let’s walk through what’s happening.
What Happened
You applied for the Rights Issue of United Bank for Africa Plc last year, and now:
Your Central Securities Clearing System (CSCS) account has been credited
But the shares are not showing on Bamboo
This usually happens because Bamboo does not always support Nigerian primary market allotments directly.
Why It’s Not Showing on Bamboo
There are 3 main reasons:
1. Bamboo May Not Be Your Primary Broker for Nigerian Shares
Bamboo mainly focuses on:
US stocks
Some Nigerian stocks (via partner brokers)
If your UBA Rights Issue was processed through another stockbroker, the shares will sit in that broker’s CSCS account — not Bamboo.
2. Your CSCS Account May Be Different From Bamboo’s
You might have:
One CSCS account linked to Bamboo
Another CSCS account linked to your stockbroker
Your shares may have gone into the other CSCS account.
This is very common.
3. Bamboo May Not Yet Sync Rights Issue Shares
Sometimes:
Shares credited to CSCS
But Bamboo hasn’t updated holdings yet
This usually resolves within a few days to a week.
What You Should Do Now (Step-by-Step)
Step 1 — Check Your CSCS Statement
Look at the email from CSCS:
Confirm CHN number
Confirm broker name
If the broker is not Bamboo, then that’s the reason.
Step 2 — Contact Bamboo Support
Send them:
CSCS credit email
Your CHN number
Stock name (UBA)
Ask: “UBA rights issue shares credited to my CSCS account are not reflecting on my Bamboo dashboard. Kindly assist.”
Step 3 — Contact Your Original Broker
If you applied through:
Bank
Stockbroker
Investment firm
Then contact them too.
Important Question (This Will Help Me Diagnose Quickly)
How did you apply for the UBA Rights Issue?
Through Bamboo?
Through a stockbroker?
Through bank?
Through CSCS direct?
Tell me — I’ll tell you exactly what’s happening.
You’re doing something very good by tracking this closely.
Most investors forget about rights issues — but you’re following up, which is how disciplined investors operate.