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Samuel Chibuike
Asked: 2026-03-28T10:08:24+00:00 In:

What Should I Do If My Stock Trades Were Duplicated Due to Broker Network Issues in Nigeria?

During the recent network glitch on Afrinvest broker, I noticed that multiple trades were executed for me (NGXGROUP stock precisely) now my balance is giving me a negative value while the units were credited to my portfolio. Please what should I do at this moment? should I complain for it to be resolved or should I gradually pay back the debit since I already have the shares on my portfolio?

ngx trading errorstockbroker issues nigeria

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2 Answers

  1. Ochoyoda
    Intermediate

    You should complain immediately — do NOT start paying back yet. Since this happened due to a network glitch from your broker, the responsibility is likely on Afrinvest Securities Limited, not you. Let me explain clearly. What Likely Happened During the glitch: You clicked Buy once (or a few times) SRead more

    You should complain immediately — do NOT start paying back yet.

    Since this happened due to a network glitch from your broker, the responsibility is likely on Afrinvest Securities Limited, not you.

    Let me explain clearly.

    What Likely Happened

    During the glitch:

    You clicked Buy once (or a few times)

    System executed multiple orders

    Shares of Nigerian Exchange Group Plc were credited

    Your account balance went negative

    This is called: Duplicate Execution / Erroneous Trade

    This is not your fault if caused by their system.

    What You Should Do Immediately (Important)

    Do these right now:

    1. Take Screenshots

    Capture:

    Negative balance

    Trade history

    Date & time of trades

    Quantity executed

    This protects you.

    2. Contact Afrinvest Immediately

    Send:

    Email

    WhatsApp (if available)

    Call customer support

    Use subject like: “Duplicate Trades Due to System Glitch — Urgent”

    Why You Should NOT Pay Yet

    Because:

    The trades may be reversed

    They may cancel duplicate orders

    They may adjust your balance

    If you pay now:

    You accept responsibility

    Harder to reverse later

    What Usually Happens in Situations Like This

    Brokers normally:

    Reverse duplicate trades OR

    Adjust negative balance OR

    Sell excess shares automatically

    But they must investigate first.

    My Strong Recommendation

    ✅ Complain immediately

    ✅ Provide evidence

    ✅ Wait for resolution

    ❌ Don’t pay yet

    ❌ Don’t sell shares yet (unless instructed)

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